SolarWinds’ mission has been to provide purpose-built software that is designed to make jobs easier for IT professionals, MSPs, and DevOps pros. We offer value-driven products and tools that solve a broad range of IT management challenges – whether those challenges are related to networks, servers, applications, storage, virtualization, cloud or development operations. We are committed to focusing exclusively on IT, MSP, and DevOps professionals and strive to eliminate the complexity that our customers have been forced to accept from traditional enterprise software vendors. As a result, SolarWinds is one of the world’s most award-winning, peer-recommended and continuously-licensed software products year after year.
Our customers and partners are some of the largest companies, governments and even countries in the world. On any given moment, it is likely that SolarWinds Core IT software helped monitor your datacenter, network, servers, database, on Cloud, On-Premise or Hybrid, provide a holistic health of your IT investment and receives notification when devices do not perform as expected.
We are seeking a Mandarin/Cantonese speaking Technical Support Engineer to join our Asia Pacific technical support team in Singapore! This role will be part of the team supporting North Asia customers. If you have an application support background, experienced in providing exceptional customer and channel partners support and want an opportunity to be on the front line of a rapidly growing company. You will love working in an energetic organization, where we focus on developing talents, snacks & drinks are plentiful, work-life balance and passionate to help our customers archive greater heights.
What You'll Do:
The Technical support engineer is the front-line “trusted advisor” representative for SolarWinds product users, a key contributor to customer experience through resolving customer’s issues, educating customer product functionalities, optimize their monitoring capabilities, and building a knowledge-based library.
What You Need:
Interested to find out how SolarWinds products can solve Networking and Systems IT problems in a fraction of the time?