Senior Salesforce Administrator

US-NC-Durham, NC | CA-ON-Ottawa
Job ID
2017-10147
# Positions
1
Category (Candidate Search)
Sales
Position Type
Permanent

Overview

SolarWinds is the world’s leading SaaS based software developer for IT Service Management Platforms. Our continued success in the market has us seeking a skilled and talented Salesforce Administrator to support our BizApps and management teams from our Durham, NC Office.

Responsibilities

  • Manage the setup of new users and their permissions 
  • Monitor the various Salesforce environments and work with the development team to ensure code coverage does not fall below the Salesforce and SolarWinds thresholds 
  • Responsible for maintenance release review and task assignment 
  • Perform and coordinate deployments for the Salesforce team 
  • Log and track identified system problems and work with Salesforce team through resolution 
  • Provide insight to both the business and development teams on useful third party applications 
  • Implement and govern security related to profiles, permission sets, roles, sharing settings and login access policies 
  • Customize and configure all out of the box functionality features such as, creating objects, fields, formula fields, validation rules, workflows, process builder flows, page layouts, creating apps, report types, sharing rules, permission sets, profiles, roles, etc. 
  • Assist in the implementation of security practices by monitoring login and user activity, de-activating unused users and auditing field and profile access and security permissions 
  • Responsible for adding users to queues and creating list views for them as needed 
  • Integrate appropriate third-party applications
  • Perform any sandbox refreshes and activities related to those refreshes as appropriate 
  • Research and stay current on security and maintenance related items by utilizing Trust.salesforce.com or other pertinent sites and or tools 
  • Perform data cleanup and data manipulation tasks using data loader and any other third-party applications. Run appropriate exception reports to maintain data integrity 
  • Responsible for the creation of Salesforce cases for issue resolution when appropriate 
  • Perform Audit Trail monitoring as needed 
  • Perform any necessary production support duties and work closely with users on issues and help provide solutions to business needs 

Qualifications

  • Bachelor’s degree in Computer Science, Business or related area 
  • Minimum of 5 years of Salesforce Administration experience
  • Salesforce Certified (Administrator or Advanced Administrator) would be a plus
  • Must possess ability to work independently in a fast-paced, dynamic environment 
  • Must be a team player who understands the importance of teamwork, collaboration, and open communication 
  • Must be customer focused and possess ability to work closely with cross functional team members 
  • Detail orientation and strong attention to detail 
  • Must possess ability to effectively present information and respond to questions 
  • Must have excellent problem solving and decision making skills 
  • Must have ability to track issues and/or tasks required through available tools and work with appropriate users to ensure issue resolution or task completion 
  • Must possess ability to deploy code through each of the Salesforce environments 
  • Must possess good development practices and rigorously test any changes within the Salesforce sandbox before deploying to production 
  • Must possess experience with Salesforce Service Cloud
  • Experience with Salesforce Communities would be a plus
  • Experience with Zuora would be a plus
  • Experience with Salesforce CPQ would be a plus

 

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