The Pre-Sales Engineer provides customers, sales staff and channel partners with technical product advice during pre-sales discussions. They are also responsible for performing detailed online demonstrations during which they must effectively promote product features, answer audience questions and clearly ascertain the customer’s needs and requirements.
The Pre-Sales Engineer must demonstrate expert knowledge of the company’s products and will be required to assist customers wherever necessary during their product evaluations. This will include responding to technical queries via email, remote assistance, troubleshooting and solving moderately complex sales support problems. Qualified applicants will have a strong background in technical product support, network/system administration or relevant pre sales experience.