• Technical Pre-Sales Engineer - French Speaking

    Location IE-Cork | UK-London
    Job ID
    2017-10197
    # Positions
    1
    Category (Candidate Search)
    Sales
    Position Type
    Permanent
    Business Group
    SolarWinds
  • Overview

    The Pre-Sales Engineer provides customers, sales staff and channel partners with technical product advice during pre-sales discussions. They are also responsible for performing detailed online demonstrations during which they must effectively promote product features, answer audience questions and clearly ascertain the customer’s needs and requirements.

     

    The Pre-Sales Engineer must demonstrate expert knowledge of the company’s products and will be required to assist customers wherever necessary during their product evaluations. This will include responding to technical queries via email, remote assistance, troubleshooting and solving moderately complex sales support problems. Qualified applicants will have a strong background in technical product support, network/system administration or relevant pre sales experience.

     

    Responsibilities

    Responsibilities

    • Performs technical pre-sales support activities in support of the company's products.
    • Conducts online product demonstrations and webinars.
    • Answers technical questions from potential customers and channel partners.
    • Maintains technical understanding of products and provides support to other team members where necessary.
    • Advise Inside Sales in all technical pre-sales support functions, providing technical advice on the best solutions to fit customer requirements.
    • Performs pre-sales technical support duties, including product configuration and troubleshooting of customer issues.
    • Convey customer feedback including feature requests and product issues to Product Management and Development teams.
    • On occasion, will have the opportunity to present at Channel Partner events and Industry.

    Qualifications

    Qualifications

    • Fluent French language skills required.
    • Excellent communication and presentation skills .
    • Strong reasoning and technical troubleshooting skills.
    • A good mix of technical ability, sales and customer interaction skills are required.
    • Experience in related field (Network Engineer, Network Administrator, System Administrator or similar IT related job function).
    • Experience with TCP/IP based networks and a fundamental understanding of Network and Application Management protocols.
    • Strong server experience required.
    • Additional experience in Virtualization, Storage or Database technologies is desirable but not essential

      

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