Customer Service Rep, Associate

Location PH-Fort Bonifacio, Taguig
Job ID
# Positions
Category (Candidate Search)
Position Type
Business Group


Successful candidate will be responsible for providing world-class customer support for our global customers utilizing our award-winning network management software. Candidate will be responsible for answering non-technical support questions via telephone, email and other channels as defined. The ideal candidate will have both technical credentials and a friendly consultative approach to solving customer problems.


Assist customers on any after sales queries via phone, web tickets and e-mail. Work with other internal departments to research accounts and answer customer account questions.


  • Answer customer inquiries via ticket system, e-mail and phone
  • Validate incoming calls with account information for prior dispatching to Support Team’s queues
  • Responsible for maintaining customer records and assets and making changes when requested
  • Process customer requests to merge accounts / transfer assets and account audits
  • Assist sales and support staff with customer account questions
  • Responsible for talking/explaining to customers about account maintenance and renewals
  • Perform other administrative support duties as requested
  • Direct incoming calls to proper internal departments


  • At least 1 year of demonstrated experience in a high volume customer focused environment
  • Ability to multi-task and work within a team environment
  • Excellent verbal and presentation skills
  • Proven ability to follow documented process and procedures in timely manner
  • Proven ability to maintain confidentiality of secure information
  • Familiarity with Microsoft Windows and Microsoft Office Tools


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