Order Processor (Part Time)

Location IE-Cork
Job ID
2018-10301
# Positions
1
Category (Candidate Search)
Finance
Position Type
Permanent
Business Group
SolarWinds MSP

Overview

Since our founding in 1999, SolarWinds’ mission has been to provide purpose-built products that are designed to make jobs easier for IT professionals, MSPs, and DevOps pros. We offer value-driven products and tools that solve a broad range of IT management challenges—whether those challenges are related to networks, servers, applications, storage, virtualization, cloud, or development operations.

 

We are currently hiring for an Order Processor to work in Cork office on a part time basis (25 hours per week, 9am - 2pm Monday - Friday)

 

The successful candidate will assist Revenue Operations and Sales Teams with managing the Contract-to-Bill process for the SW usage based products. They will be the prime resource for billing and pricing inquiries to both internal and external customers.

Responsibilities

Responsibilities:

  • Collaborate with the Sales team and other functional areas to ensure customer accounts are provisioned/created accurately per Agreement terms within Service Level Agreement (SLA) timeframes
  • Analyse data and reports for accuracy and makes corrections as needed
  • Manages all usage based billing inquires & assist with auditing customer usage to ensure correct entitlements
  • Prime on management of all usage based billing mailboxes and cases
  • Coordinating Cancelation requests with retention team and within product and billing tools
  • Monitoring consumption, overage and expired trials with active usage
  • Reporting as requested related to primary functions
  • Assists with system testing of new product offerings and functionality
  • Monitor and support usage transactions ensuring the capture of all related usage is passed on for customer billing and that all subscriptions reflect accurate pricing.
  • Works with Product Development and other finance functions on new product pricing and upcoming functionality releases to minimize impact to billing schedule.
  • Completes additional projects and tasks related to Revenue Operations as they arise

Qualifications

Qualifications:

  • Experience of working for a cloud business software application is highly desired
  • Bachelor’s degree in Business, Finance, or related field preferred
  • Strong analytical and technical skills
  • Ability to work independently and cross functionally
  • Strong interpersonal communication and exceptional problem solving skills
  • Ability to prioritise multiple functions and tasks efficiently
  • Must be able to meet deadlines and work under pressure
  • Highly productive and efficient in handling a large number of tasks and requests with a high degree of accuracy on a daily basis

 

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