SolarWinds Cloud, a business unit of Solarwinds, provides SaaS services that solve a large variety of monitoring problems. The product portfolio includes AppOptics, an Application Performance Monitoring (APM) and Host Infrastructure monitoring solution, Papertrail, a log management solution, and Pingdom, a Digital Experience Monitoring solution.
Our customers are primarily developers and operations engineers that predominantly work in Software as a Service (SaaS) companies. In this role you are a customer advocate. You are equally passionate about making a user successful as you are about the product. Your goal is to educate a user on how to use the app correctly, to support a customer when things go wrong, and to ensure they are happy at all times.