• Training Coordinator

    Location PH-Fort Bonifacio, Taguig
    Job ID
    2018-10695
    # Positions
    1
    Category (Candidate Search)
    Product
    Position Type
    Permanent
    Business Group
    SolarWinds MSP
  • Overview

    The Training Coordinator will be responsible for supporting the global Technical Training team on day-to-day execution of the existent program implementation, and will be responsible for partnering with cross-functional teams to improve operational efficiency. The Technical Training team is responsible for training our customers on our products, and also for training our Customer Support organization to enable customer success. You should have a strong understanding of cloud and web based business applications, experience with data management and reporting, and strong analytical skills and immense attention to detail. The role will be ideally suited to a Graduate Business Analyst or Project Manager who will play a pivotal role within a dynamic and vibrant environment. SolarWinds is a fast-paced, friendly environment with great scope for growth. 

    The ideal candidate for this position will be a recent graduate, previous experience working in an administration or trainee position is preferred but not essential.

    Responsibilities

    Manage the Learning Management System (LMS) and other training systems
    Rendering and publishing of content (video, SCORM and other)
    Testing content and LMS system changes
    Acquire, publish and maintain third party technical training content to meet business needs
    Maximize training quality with surveys and other student feedback metrics
    Create and maintain standard reports and dashboards
    Understand the Customer Support Organization processes, systems, capabilities and limitations
    Work with Customer Support, Customer Success, Development, Testing and Product Management teams
    Assist the training team on training projects
    Own and run ad-hoc training projects
    Solves issues and problems
    Manage the big picture while continuing to focus on the details

    Qualifications

    Bachelor's Degree - Business or technical discipline advantageous
    Excellent verbal and written communication skills with strong time management ability
    Strong computer and technical skills
    Strong communication skills, both written and verbal
    Well-developed interpersonal skills and the ability to interact with multiple areas of the company
    Resourcefulness in anticipating and meeting the needs of a busy team
    Ability to manage multiple ongoing projects and day-to-day activities
    Must be able to work in a fast-paced, dynamic environment, under pressure, and with a high degree of professionalism delivering high quality results on time.
    Must be comfortable in an environment of changing technologies and processes, and ability to adapt to new ways of working.
    Flexible working hours to work with teams in multiple Geographic locations
    Good Troubleshooting and Analytical Skills
    Ability to work on own initiative and effectively in a team environment

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