• Technical Support Engineer

    Location RO-Bucharest
    Job ID
    2018-10874
    # Positions
    1
    Category (Candidate Search)
    Support
    Position Type
    Full-Time
    Business Group
    SolarWinds MSP
  • Overview

    Do you love client contact and like solving problems? Then we have the perfect job for you!

    Location: Bucharest (Email Security Division)

    Responsibilities

    • Provide efficient support over ticket system and telephone
    • Monitor new outbound spam campaigns and proactively report these to clients
    • Proactive Spam & Non-Spam message analysis
    • Monitor/analyze/process new Spam outbreaks
    • Process external reports
    • Verify reported spam messages
    • Process external ARF reports
    • Manage outbound delivery queue issues
    • Monitor and manage IP reputations

    Qualifications

    • Bachelor degree or higher
    • Excellent English and communication skills
    • Basic Linux skills
    • Proven experience in technical support
    • Interest in security
    • Sharp eye for detail
    • Love for client contact

     

    We offer:

    • A full-time position (40 hours/week)
    • Attractive salary and regular performance-dependent salary increases, annual bonus plan
    • Private medical subscription
    • Modern office facilities located centrally
    • Lots of space for self-development, personal growth, and opportunities to contribute
    • Possibility to get involved in our Social Responsibility Program
    • A team of high performing and passionate colleagues.

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