• IT Helpdesk Associate

    Location CZ-Brno
    Job ID
    2018-10969
    # Positions
    1
    Category (Candidate Search)
    Information Technology
    Position Type
    Permanent
    Business Group
    SolarWinds
  • Overview

    The Helpdesk Analyst will be responsible for supporting internal users, troubleshooting network problems.  Will work with customers to determine and resolve problems efficiently with customer service focus on the general Helpdesk queue.   

     

    The ideal candidate will be someone with 2+ years of IT experience, a background in both networking and pc end user support, good communication skills, obtain an associates degree in Computer Science, and have the desire to provide outstanding support.

    Responsibilities

    What will you do?

    • Provide first level and second level assistance to internal resources and executives.
    • Provide training and orientations for new hires and existing employees
    • Research, resolve, and respond to questions received via telephone calls, help desk, and emails efficiently with a customer service focus.
    • Provide high level of professionalism when dealing with executives and sensitive data.
    • Will be required to document, track and monitor the issues to resolution. Will be required to formulate root cause and resolution suggestion when needed.
    • Assist staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software.
    • Work with vendor support contacts to resolve technical problems. Must have a good understanding of delivering a Great customer service experience.

    Qualifications

    What is required for this position?

    • Oral and written English & Czech/Slovak language communication skills with high level of customer service.
    • 1+ year experience supporting Windows desktop/laptop PCs, MAC OS
    • 1+ year experience using Active directory
    • Ability to provide help desk support for standard software packages including MS Office products, virus software, web browsers as well as basic network support
    • Experience troubleshooting hardware issues and replacing hardware on both desktop, laptop PCs, printers, and Audio-visual equipment

     

    What SolarWinds offers to you (besides great Team and exciting work):

    • Professional development through HR experience in international company
    • Investment into your professional and career growth.
    • Opportunity to work on products you will be proud of, direct communication and feedback from customers
    • Friendly and informal working environment with flexible hours
    • Motivating salary, bonus system and promotions
    • English and Czech courses during work hours
    • Lunch vouchers, flexi passes, pension / life insurance
    • Free and tasty coffee + game room with soft chairs, Xbox, Wii and table soccer
    • 5 weeks of vacation

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