• Collections Specialist, Associate

    Location PH-Fort Bonifacio, Taguig
    Job ID
    # Positions
    Category (Candidate Search)
    Position Type
    Business Group
  • Overview

    The Collections Specialist, Associate is responsible for managing a portfolio of assigned accounts and for daily collections activities. This includes working with internal and external customers to proactively identify and resolve problems that might delay payment of accounts to expedite cash collections.

    Employee has some knowledge of routines and procedures in order to carry out different tasks which might involve numerous steps.  Assignments provided include general expectations, deadlines and priorities.


    Responsible for managing a portfolio of assigned accounts receivables accounts
    Tasked with identifying and resolving problems that might delay payment of accounts receivable cash collection and/or affect customer satisfaction
    Tasked with meeting and/or exceeding assigned collection targets and metrics
    Research, identify and resolve unapplied payments
    Review contracts, orders and invoices to reconcile and resolve customer disputes
    Responsible for timely follow-up and regular updates to accounts receivable collection notes
    Some reports as determined by management


    1-2 years of demonstrated experience managing a collections or an accounts receivable portfolio
    Strong organizational skills to effectively assist with adherence to deadlines, attention to detail and strong problem solving and decision-making
    Strong Written and verbal communication skills required
    A strong attention to detail and the ability to complete job duties with a high degree of accuracy
    Excellent customer service skills required, including the ability to respond calmly and make rational decisions in stressful situations
    Familiar with Microsoft Excel, Word, and Outlook
    Flexibility in work schedule when required
    Must be able to work as part of a team with peers and leadership within organization.
    Exposure to NetSuite, SalesForce, Great Plains, etc. preferred

    Competencies i.e. self-management, customer focus, communication skills, and basic negotiation skills 


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