• Customer Retention and Renewals Representative

    Location IE-Cork
    Job ID
    2018-11060
    # Positions
    1
    Category (Candidate Search)
    Sales
    Position Type
    Full-Time
    Business Group
    SolarWinds
  • Overview

    This position is responsible for actively managing customer accounts, resolving customer issues, and collecting customer software renewals for support/updates on SolarWinds products.

    Responsibilities

    • Responsible for accurately managing pipeline, forecasting, and committing deals daily, weekly, monthly, quarterly
    • Working with customers to resolve any issues which may be preventing them from maintaining a relationship with SolarWinds
    • Working with various departments across the organisation to advocate for the customer and work together to resolve any issues
    • Conduct customer calls with other internal depts in an effort to work through obstacles and resolve issues 
    • Review customer accounts, offer quote consolidation and co-terming when applicable. 
    • Verifying pricing, licenses, expiration dates with customers and resellers globally

    Qualifications

    • Customer retention, sales, or collections experience required
    • Previous experience with CRM and/or ticketing software required
    • Excellent customer service skills
    • Excellent communication skills both oral and written
    • Excellent problem solving skills
    • Ability to multi-task and track multiple issues
    • Working in a fast paced environment

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