• Helpdesk Analyst, Associate

    Location PH-Fort Bonifacio, Taguig
    Job ID
    2018-11072
    # Positions
    1
    Category (Candidate Search)
    Information Technology
    Position Type
    Permanent
    Business Group
    SolarWinds
  • Responsibilities

    Respond to end user support requests and close within service level targets, supports remote users via Chat, Voice or Email
    Resolve and close tickets assigned to you
    Remote into PC’s as necessary
    Perform installation, configuration and upgrade task to desktop, laptops, peripherals and related software.
    Perform basic account administration
    Positive, service driven attitude
    Other duties as assigned.

    Qualifications

    General knowledge of PC maintenance and applications.
    Strong ability to troubleshoot PC networking related problems
    Strong customer service skills
    Can operate independently or with minimal daily supervision, acts with a sense of urgency.
    Attention to detail Strong multi-tasking capabilities
    Communication: Strong English communication and interpersonal skills.
    Education / Experience: Higher Qualifications in Computing/networking or related subject (or qualified by experience)

    Strong work experience in a similar technical role, or technical support role highly desirable

    Willing to work EMEA shift (2:00 PM to 11:00 PM)

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