• Customer Retention Renewal Rep, Senior (North America Shift)

    Location PH-Fort Bonifacio, Taguig
    Job ID
    # Positions
    Category (Candidate Search)
    Position Type
    Business Group
  • Overview

    SolarWinds provides powerful and affordable IT management software to more than 100,000 customers worldwide - from Fortune 500 enterprises to small businesses. Focused on the real-world needs of IT professionals, SolarWinds products are downloadable, easy to use and maintain, and provide the power, scale, and flexibility needed to manage today's complex IT environments. SolarWinds' growing online community, thwack, is a gathering-place for problem-solving, technology-sharing, and participating in product development for all of SolarWinds' products.


    Attaining monthly & quarterly targets for on-time renewals and overall renewals

    Managing rolling monthly pipeline of renewals with the ability to prioritize your day to have visibility into all deals

    Develop a strong product understanding, system knowledge and processes to sell maintenance renewals and the value we provide

    Verifying pricing, licenses, expiration dates with customers and resellers globally

    Working with customers to resolve any obstacles which may be preventing them from maintaining a relationship with SolarWinds

    Ability to negotiate and move time frames, closing sales with a very high customer experience

    Working with various departments across the organization to advocate for the customer and work together to resolve any issues

    Resolving order issues with customer service and order management

    Performing other administrative support duties as requested

    Accurate Forecasting


    5+ years’ experience in quota carrying role

    2-3 years’ experience in technical inside sales role

    3+ years with enterprise sales experience working in the North American Commercial Market

    The ability to sell value at all levels over the phone

    Strong desire and willingness to learn

    Excellent customer service skills

    Excellent communication skills both oral and written

    Excellent problem-solving skills

    Ability to build relationships both internally and externally

    Good computer skills

    Excellent organizational skills with the ability to multi-task and track multiple issues

    Strong attention to detail

    Previous experience with CRM, NetSuite and/or SalesForce is a plus

    Willing to work North America shift

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