• Senior Technical Pre-Sales Engineer

    Location UK-London
    Job ID
    2018-11490
    # Positions
    1
    Category (Candidate Search)
    Sales
    Position Type
    Permanent
    Business Group
    SolarWinds
  • Overview

    This role provides SolarWinds customers (UK Gov, MoD, NHS, European Union Central Governments, Central Government centric MSP/SIs; Airbus D&S, Fujitsu, BT, etc.), sales staff and channel partners with technical product advice during pre-sales discussions. The successful candidate will perform detailed online demonstrations during which they must effectively promote product features, answer audience questions and clearly ascertain the customer’s needs and requirements.
     
    The Sales Engineer must demonstrate expert knowledge of the company’s products and will be required to assist customers wherever necessary during their product evaluations. This will include responding to technical queries via email, remote assistance, troubleshooting and solving moderately complex pre-sales support problems. Qualified applicants will have a strong background within either sales engineering, systems engineering, solutions architecture, network/system administration, technology consulting or relevant presales experience.

     

    Responsibilities

     

    • Performs technical pre-sales support activities in support of the company's products. 
    • Conducts online product demonstrations and webinars.
    • Answers technical questions from potential customers and channel partners.
    • Maintains and continually upgrades technical understanding of products and provides training to other team members where necessary.
    • Advise the National Government Sales Team in all technical pre-sales support functions, providing technical advice to Account Executives and Partners on the best solutions to fit customer requirements.
    • Performs pre-sales technical support duties, including product configuration and troubleshooting of customer issues.
    • Convey customer feedback including feature requests and product issues to Product Management and Development teams.
    • Presents at partner events and trade shows 

    Qualifications

    • A good mix of technical ability, sales and customer interaction skills are required.
    • Must have a curious mind, capable of figuring out complex topics.
    • Needs to be flexible and be willing to jump on customer calls on topics where you may not be an expert.
    • Bachelor's degree in a relevant Business or Computing discipline or relevant experience in related field (Technology consulting, presales, network engineer, network administrator, system administrator or similar IT related job function)
    • Substantial experience with TCP/IP based networks and a fundamental understanding of Network and Application Management protocols including SNMP, SNMP Traps, Syslogs, ICMP, WMI.
    • Server (Windows 2008, UNIX or Linux) experience.
    • Windows or Unix Scripting (VB, Perl, shell) experience highly desirable.
    • CCNA, MCSA OR MCSE qualified or in process
    • Additional experience in Virtualization, Storage or Database technologies highly desirable
    • Experience in delivering technical training to pre sales and or/sales staff internally and externally to partners and end users is highly desirable
    • Monthly travel expectations of no more than 20% per month.
    • Presents at partner events and trade shows
     
    Desirable
    • UK National Government relevant experience: MoD, NHS, Home Office, etc. a plus.
    • UK Security Clearance a strong plus.

     

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