• Senior Technical Trainer

    Location PH-Fort Bonifacio, Taguig
    Job ID
    # Positions
    Category (Candidate Search)
    Position Type
    Business Group
  • Overview

    The Senior Technical Trainer is highly proficient in technical training content design and development, while demonstrating expert-level knowledge in network and server administration and management.


    Designs and develops IT related technical training content for face-to-face and virtual training delivery methods. The content includes facilitator’s guides, participant’s guides, lab guides and visual aids such as slide decks and demo environments.

    Designs and develops interactive and engaging IT related e-learning content

    Apply ADDIE and/or Successive Approximation model in instructional design

    Performs needs assessment and audience analysis activities to determine performance gaps and identify opportunities, priorities, and recommended training interventions

    Act as a member of a content review board in order to keep content current

    Contributes to defining and refining training content development processes.

    Mentors new trainers and supports other members of the technical education organization as needed

    Works independently with some supervision and direction; receives minimal instruction or supervision on routine work assignments.

    May be the primary contact during various content development projects.

    Acquire strong technical proficiency in two or more SolarWinds software products in order to break down technical concepts that will aid the development of conceptual graphics, textual content, labs and other aspects of technical course design

    Interacts frequently inter-organizationally and represents the education organization on projects.

    Provides instructor readiness support.

    Works closely with engineering, product management, support, and other subject matter experts.

    Develops a trusting partnership with customers and stakeholders.

    Advanced network and/or server administration and troubleshooting skills.

    Proficient in e-learning authoring tools such as Adobe Captivate or Articulate Storyline

    Technical expertise in one or more of the following: Windows Server, Linux, MS SQL, Cisco IOS, VMWare, Hyper-V

    Takes initiative to investigate new technologies and approaches to troubleshooting technology.

    Uses analytical and troubleshooting skills to solve issues.


    Bachelor’s Degree or equivalent experience preferred.

    At least 3 years of experience as Content Developer or Instructional Designer

    At least 3 years of previous experience working with business grade networks and/or servers as a Technical Support, Helpdesk or back office analyst.

    Experience in authoring eLearning content with Adobe Captivate or Articulate Storyline is a huge advantage.

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