SolarWinds MSP is a recognized market leader in MSP (Managed Service Provider) business transformation solutions. Our systems and support provides the most comprehensive solution on the market today and includes: SolarWinds N-central/RMM, Backup and Mail Assure. These products help service providers quickly ramp-up and deliver the broadest range of new managed services at the lowest service delivery cost.
Thousands of MSPs use SolarWinds solutions to deliver scalable, flexible, profitable managed services to over 100,000 small businesses worldwide. With offices in North America, the U.K., Europe and Australia, SolarWinds MSP is 100% channel-friendly and maintains strategic partnerships with Microsoft, Intel, IBM, CA and Cisco among others.
This role will be responsible for taking the lead in the technical relationship with our customer base to help ensure customer satisfaction and strengthen customer relationships. The successful candidate with the sales and the business account management team to win new business and increase sales to existing customers.
Primary Job Responsibilities:
Conduct Pre-Sales product demonstrations
Manage prospect requirements and provide technical assistance during the onboarding process
Provide pres-sales support via online support tool
Provide trial orientations and walkthroughs focusing on SolarWinds strengths and capabilities
Respond to any questions as they arise
Post-sales activities include:
Work with Partners to assess and address client requirements during deployment of our products
Offer design and configuration best practices to partners when deploying SolarWinds products to Partner's networks
Problem identification and resolution during deployment
Deliver product training to both Partners and support staff, where needed
Experience in a similar role or as a Field/Networking Technician or System Administrator etc
Desirable industry certifications (MCSE, CCNA, etc.)
Ability to affectively convey the product message and value proposition through technical demonstrations, trade show demonstrations, and onsite training engagements
Strong communication, presentation, and client management skills
Ability to demonstrate planning, organisation and implementation skills which allow the successful completion of a project by a specific due date
Thrives in dynamic fast paced working environment
Ability to work with little or no supervision