SolarWinds MSP is seeking an Applications Engineer to join our Technical Support team to diagnose and resolve technical issues involving SolarWinds MSP Backup and Recovery product. The Applications Engineer is the main bridge between the engineering team and our customers with the primary goal of making sure overall quality and customer satisfaction goals are exceeded.
This position requires someone who is technical, organised, has excellent communication and people skills and follow-through, can use good judgement, set priorities, and possesses strong analytical and troubleshooting skills.
Our Backup and Recovery solution is a product with multi-platform client and server sides for managed services providers, system administrators of large enterprises, telecommunication and hosting providers. As a data source we can back up file system, Network Shares, system state, MS Exchange, MS SQL, MySQL, Oracle, MS SharePoint, VMWare, Hyper-V. The product is very dynamic, this why you will to learn a lot all the time.
Essential Duties and Responsibilities:
Our expectations from candidates: