SolarWinds is a unique business in the IT management space, and one of the ways in which we are unique is our relationship with IT users (system administrators, network admins and engineers etc). We believe that the IT pros who use our products everyday – at companies like Expedia, Petsmart, Dish Network, Marriott and virtually every civilian agency and department of the Federal government – should be excited about them. We strive every day to ensure that we capitalize on those relationships and ensure that our customers stay our customers.
SolarWinds is currently hiring a Quality Auditor for our Philippines office.
The Quality Auditor will join the Quality of Service Delivery Team, and be responsible for assessing cases and calls for the global Technical Support Team. You will work closely with the global Support Management team, supporting their initiatives, and providing suggestions and guidance based on your results to ensure they can provide effective coaching and feedback, in order to continuously improve the quality of service of the global support team. You will work closely with the Quality of Service Delivery Manager and team to improve and adapt quality standards to reduce Customer Effort, and continuously improve our Quality of Service. The ideal candidate for this position would have previous experience of quality assessments in a Technical Support environment.
SolarWinds is a fast-paced, friendly environment with great scope for growth.