Customer Retention Renewal Rep, Intermediate

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- achieve personal monthly and quarterly bookings targets.

- collaborate with fellow team members to help achieve team number.

- work with customers to ensure early or on time renewal of maintenance.

- work with channel partners to ensure early or on time renewal of maintenance.

- bring customers through a sales cycle and stage each deal accurately on NetSuite (the CRM system used).

- deal with objections and challenges that are delaying or preventing an on time renewal.

- manage a large customer base on a quarterly basis.

- work through a list of unallocated accounts on a daily basis.

- understand the workings of SolarWinds as a business and where to seek help when needed.

- co-operate with other departments to achieve a unified customer experience and benefit the company as a whole.

- engage with management in a timely fashion on escalations.



Skills and experience needed:

  • Previous sales and/or maintenance renewal experience is desirable
  • Excellent customer service skills
  • Ability to multi-task and track multiple issues
  • Good computer skills
  • Previous experience with NetSuite or CRM software helpful


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