Applications Engineer

BY-Minsk
Job ID
2017-9867
# Positions
1
Category (Candidate Search)
Support
Position Type
Open Ended Contract

Overview

SolarWinds MSP is seeking an Applications Engineer to join our Technical Support team to diagnose and resolve technical issues involving SolarWinds MSP Backup and Recovery product. The Applications Engineer is the main bridge between the engineering team and our customers with the primary goal of making sure overall quality and customer satisfaction goals are exceeded.


This position requires someone who is technical, organised, has excellent communication and people skills and follow-through, can use good judgement, set priorities, and possesses strong analytical and troubleshooting skills.


Our Backup and Recovery solution is a product with multi-platform client and server sides for managed services providers, system administrators of large enterprises, telecommunication and hosting providers. As a data source we can back up file system, Network Shares, system state, MS Exchange, MS SQL, MySQL, Oracle, MS SharePoint, VMWare, Hyper-V. The product is very dynamic, this why you will to learn a lot all the time.

Responsibilities

Essential Duties and Responsibilities:

  • Provide technical support responding to customer issues, helping with deployment of the solution on customer's environment.
  • Work on escalations and critical incidents collaborating with frontline support, development, QA and sales teams to obtain the best possible outcome of the issue for the customer and the organisation.
  • Investigate and report problems found on production environment, work closely with QA and development teams to improve the product and to ensure it continues to satisfy customer needs.
  • Contribute to the development and sharing of knowledge.
  • Maintain thorough and accurate documentation of cases.
  • Work rotating schedule including morning, evening and possibly night shifts.

Qualifications

We offer:

  • Work in a friendly team of professionals, whom you can learn from
  • Opportunity to grow - participation in conferences, training, knowledge sharing, etc.
  • Easy to reach office in the intersection of 2 underground metro lines in the city center
  • Competitive salary
  • Medical service for you and your family
  • Free lunches twice a week
  • Coffee, tea, juice, milk and other refreshments
  • Table football, team activities
  • English classes twice a week
  • Swimming pool twice a week


Our expectations from candidates:

  • Technical degree/diploma preferred, or qualified by experience.
  • Previous experience in technical role (System administrator, DevOps) preferred.
  • Strong analytical skill.
  • Effective listening, and ability to communicate professionally both verbally and written in English (intermediate level and higher).
  • Understanding of networking terms, concepts and protocols.
  • Proficient in Windows Server operating systems, file structure, registry, event logs, boot, services, AD.
  • Knowledge and experience in some of the following areas: Linux, FreeBSD, MacOS, MS Exchange, MS SQL, VMWare, Hyper-V, nginx, Oracle.
  • Ability and willingness to be reachable on call during nights for critical incidents when you are a night duty person.
  • Coding skills is a plus.
  • Experience with backup solutions is a plus.

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